I loaded up a 3rd-party capture tool and got the same results from Power Director 17. Through them, we have determined its the Conexant Polaris video driver is the problem. I do have to commend Cyberlink technical support for they have been most helpful and responsive to my issues. I downloaded the 30 day trial of Power Director 17 Ultra thinking it would fix a number of issues only to find VC500 doesn't work at all. So checking out Cyberlink for a fix, I discovered a more current version of PowerDirector was available. (and even then PowerDirector 12 crashes or doesn't import back what was just exported.) For each tape I wanted to transfer, I had to manually reinsert the USB connector into my computer so that Windows would recognize the VC500 device. They may be related to your problem, but here are everyone who has purchase this product.įirst, I can say I can transfer VHS tapes to PC (Windows 10) with some success if I decide to export the file types to MP4 using TV Signal input. I've had a number of support tickets into both Diamond Multimedia (VC500) and Cyberlink (PowerDirector) to resolve a number of my issuses. I've had major issuses with the VC500 USB cable and PowerDirector 12 package.

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